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A startup tech company has created a new app they refer to as the Virtual Personal Assistant. This app is designed to make life easier for the everyday person.
The app works as a personal assistant across smart devices. The app uses AI to understand the commands provided by users. Commands can be things like answering questions, sending emails, and controlling smart home devices.
The app was downloaded and used by thousands of people for over six months when the developers began to receive some concerning feedback from users.
While some users indicated they successfully used the app, a large percentage of other users indicated they had difficulties getting the software to respond to their commands.
The developers did some research into what might be causing this issue. As they looked into the users most impacted by this issue, they began to realize the problem was most pronounced when the software interacted with users who identified as women.
Instructions
Based on the information provided in the scenario, respond to the following questions:
What is the potential impact on the business?
Is this issue something that should be prioritized for change or just a product of the limitations of technology? Explain.
What specific recommendations would you suggest the creators of this AI could do to prevent this from happening in the future?
Your submission should also include the following:
Information from the scenario that supports your response to each question.
Resources from those provided in the course or quality sources from your own research to support your responses.
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