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Module 01: Introduction to Operations Management
In this module, you will be introduced to operations management and productivity. You will learn how important operations functions are to any organization, whether they are providing a product or service and whether they are a small business or international organization with global reach. Important concepts related to providing value to the customers or clients will help clarify how organizations compete. You will identify productivity measures and apply the analytical tools that you learned in the first module to a series of problems associated with productivity challenges. One tool you will review is the balanced scorecard.
Discussion Question
Question Requirements:
Operations Management
Carrefour is a French owned hypermarket operating in many places including Saudi Arabia. Consider Carrefour in Saudi Arabia when you, as a customer, judge the quality of the hypermarket.
Explain how quality is evaluated, and the role of technology in the customer perception of quality. Compare Carrefour’s quality and technology to another hypermarket in the area. Order the following criteria as most to least important for the successful operation of a hypermarket, and for a different industry (not a hypermarket) and explain why there are any differences and the implications for operations:
Customer satisfaction
Forecasting
Capacity planning
Location
Inventory management
Store layout
Scheduling
Directions:
Discuss the concepts, principles, and theories from your textbook. Cite your textbooks and cite any other sources.
Write a discussion that includes an introduction paragraph, the body, and a conclusion paragraph to address the assignment’s guide questions.
Your initial post should address all components of the question with a 600-word limit.
Learning Outcomes
Analyze the importance of the operations function relative to the goals of a business organization.
Distinguish the impact of competition on operations and value.
Readings
Required:
Chapter 1 in Operations Management
Chapter 1 PowerPoint Presentation
Jackson, A. (2023, March 28). Operations Management: Understanding and Using It. Investopedia. Retrieved October 11, 2023, from https://www.investopedia.com/terms/o/operations-management.asp
Recommended:
Dhiaf, M. M., Atayah, O. F., Nasrallah, N., & Federico, G. F. (2021, July 2). Thirteen years of Operations Management Research (OMR) journal: a bibliometric analysis and future research d. Springer Link. Retrieved October 11, 2023, from https://doi.org/10.1007/s12063-021-00199-8
Cooper, D., & Taylor, S. (2023). The data revolution in operations management: Unlocking innovation by embracing change. Journal of Securities Operations & Custody, 15(1), 44–55. https://eds-p-ebscohost-com.csuglobal.idm.oclc.org/eds/pdfviewer/pdfviewer?vid=1&sid=7fd3fabb-24fe-4b55-a2ab-95cf79ca13be%40redis
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