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It is important to note that the core idea of chapter seven of Summer’s book is centered around the process of identification of good responses and elimination of bad responses. It is stated that “good responses are constructive responses that promote rapport, facilitate collaboration, and build trust; poor responses block rapport, understanding, and further exploration” (Summers, 2016, p. 164). The eighth chapter of the book focuses on listening and responding techniques as a core element of social work. It is stated that “whether or not you can effect a positive resolution to people’s problems, your listening skills will always provide the support people need to take up the tasks of their lives and go on” (Summers, 2016, p. 178). Therefore, both topics are tightly related to the social work profession since interacting with people involves responses and listening.
The described ideas promote the critical lessons learned in the class by providing more insight and depth as well as practical use. My internship involves recording and monitoring students’ behaviors, which means that I have to be able to listen to them and respond with correct and accurate information. Knowing about the topic helped me to realize that my current skills in listening and responding should not be perceived as satisfactory because there is still room for improvement. The topic reminded me that reflective listening does not equate to a constant agreement but rather to an attentive approach. I have not applied all the ideas from the chapters, but I am planning to apply them in my field placement by listening to people with more reflection and watching the tone and context of my responses.
Reference
Summers, N. (2016). Fundamentals of case management practice: Skills for the human services (5th ed.). Cengage Learning.
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