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Nonprofits solely commit to different purposes other than generating profit where the revenue generated is not distributed to the members. Nonprofits cater to public interest globally, at national, state, and local or community levels. An example of a non-profit in Philadelphia is the Health Federation of Philadelphia. The Health Federation of Philadelphia focuses on enhancing access to quality human and health services targeting the vulnerable and underserved population. The non-profit requires a database that fulfills its need to store and process donor and patient information, track organizational finances and show disease control.
Some of the databases that can be essential to the efficient management of the Health Federation of Philadelphia include NetSuite, iwave, and Salesforce.org. An organization’s database provides an organization with a centralized way of accessing its records and monitoring the efficiency of the organization’s programs to eradicate any misuse or misappropriation of donor funds (Heyman & Brenner, 2016). However, the choice of the database to use is essential as factors such as cost of the database, customer support, and ease of use of the database are crucial aspects to consider. Other factors include the general appeal of the database as well as other features of the database. Analyzing each of these databases based on the above aspects helps select an ideal database for the Health Federation of Philadelphia.
When analyzing NetSuite in terms of cost, the cost of the database depends on the customer instructions relating to the needed add-on modules, ERP configuration, total user count, and contract length. The base license cost of the database is $999 per month and $99 per user per month access fees (Craig, 2021). In regards to customer service and support, Netsuite provides basic and premium levels of support. The primary support services include online case submission, a customer care access portal, 10 hours of online support, two support contacts, and support groups. The premium customer service has weekend coverage and notification of new releases (Craig, 2021). The database is easy to use and very appealing as one can efficiently access data. The platform could benefit from an upgrade that enables it to have smoother integration with other third-party platforms.
The iwave platform is another software that could provide targeted gift asks and organization resource management for non-profits. The database costs an organization $1,250 per annum; in addition, the customer service and support rely primarily on fax, contact number, and an online email support team (iwave, 2020). The software is simple to understand and use as it does not contain unnecessary and complicated data. The most appealing aspect of the program is its organization which improves the clarity of different features. Online support for the program would be helpful when dealing with a sudden problem while using the platform.
Salesforce.org is a database that enables non-profits to operate effectively, raise funds, and connect with their constituents seamlessly. The database cost is $32 per month for the Enterprise edition, while the unlimited edition is $72 per month (Salesforce org, 2021). Regarding customer service and support, the sales enterprise edition is limited to mobile access customer service and support, while the unlimited edition enjoys 24/7 toll-free customer support and service. I like the database as it is easy to use; it is well arranged to portray an impressive user interface due to less crowding.
Comparing the additional features of each program is essential in choosing the program. The NetSuite database has the financial Management feature that helps ensure high accounting closings, precise reporting, and access to real-time data. On the other hand, the iwave platform has an additional feature; the wealth screenings that indicate the best donors for the organization through sorting donors with the most inclination to donate to the organization and the best amount to a request for donations. The Salesforce.org database has the insight platform data integrity feature that ensures the prevalence of clear, accurate, and complete data that helps cut costs and improve donor trust. The iwave program wealth screening additional feature is the best for the Health Federation of Philadelphia. The element is essential for maintaining the ability of the organization to source donors to meet community health needs.
Analyzing the three databases is crucial when choosing the best database for the Health Federation of Philadelphia. I would select iwave as the preferred database due to various reasons. The database’s cost is lower than the other databases while ensuring robust customer care and service. The platform achieves the goals of the Health Federation of Philadelphia through a seemliness integration of organization donor records and organization resource management. The integration ensures strategic fundraising to guarantee positive health impacts for the vulnerable and underserved population.
References
Heyman, D. R. (2016). Donor databases and crm. Nonprofit Fundraising 101: A Practical Guide with Easy to Implement Ideas & Tips from Industry Experts, 57–63. Web.
iwave. (2020). Iwave for salesforce – iwave. AppExchange. Web.
Craig, K. (2021). NetSuite ERP Review. Better Buys. Web.
Salesforce org. (2021). Nonprofit editions & pricing. Salesforce.org. Web.
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