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Unified communications at Boeing
In order to ensure the privacy and integrity of Boeing using UC Security Mechanism are:
1. Deploy a Properly Configured Firewall:
A general rule is to block all unknown traffic into the network and only allow traffic from trusted sources. The UC server should absolutely be behind your firewall. We should only allow internet traffic from our ITSP (Internet Telephony Service Provider) or VoIP provider or the Airport Center only and no other sources should be allowed to use the network traffic.
2. Use VPN for Remote Users:
All Boeing Communication between the pilot, co-pilot, crew staff, satellite towers, and ground control towers should be done using VPN to communicate with the onboard Boeing aircraft. This way attackers wouldn’t know the location and flight status of the aircraft or any other data communications that are being sent to the aircraft or to any of its crew members.
3. Use Strong Passwords:
Use strong passwords to unlock the Boeing flight access and equipment so that only authorized users can be granted access to Boeing flight controls and flight security. Also, share these passwords with the desired staff who need access to cabin and flight controls to serve their purpose and not to others who could harm the purpose.
4. Turn Off Unused Services:
If we are not using a service we should shut it down and this lessons the potential attack surface. For example, if we are using voice, video, and email communications but not using a chat application then it is best to turn off the chat functionally in the UC Server. This improves security and also improve performance as you will have less protocol traffic on the network and your server.
5. Monitor Boeing Call Logs:
Regularly reviewing the system logs we can mitigate the damage by catching the attack and taking action early. In particular, running regular call log reports on Flight calls made by Administrative can help create a baseline for normal activity. This can signal that the system has been compromised and looking at the call logs we can investigate further.
6. Deploy GPS Tracking devices:
The best possible way to detect a Boeing in case of Flight failures or hi-jacks is to know about the position of the flight at a given instant in time which can be achieved by deploying a secret GPS Tracking Control Device which continuously sends aircraft co-ordinates to the Control Tower to track its route.
The other firms also benefit from deploying UC capabilities over converged IP networks are:
- Boeing’s IP network and capabilities enable employees to share information and knowledge more quickly and effectively regardless of their location.
- Boeings use these systems to share expertise with one another just as they could if they were in the same place at the same time.
- The ability to support the converged IP network gives knowledge sharing and has become an important part of Boeings collaboration and knowledge management strategies.
- The company unified communications system enables employees at remote locations to have the same capabilities they have in their home offices.
- Virtual benefits from being able to adjust their interactions to the communication mode. As they are able to transition from instant messaging to a voice communication or desktop sharing session.
- UC systems enhanced the present capabilities to provide real-time information about the current availability and activities of the other Boeing employees to address time-sensitive problem issues about parts, and maintenance issues.
- Boeing has benefitted from increased productivity and efficiency at both the individual and team levels.
- Its UC capabilities and converged IP network has also helped the company to eliminate rise in Web and audio conferencing costs.
- Improved efficiency
- UC can also show which coworkers are available and which are not so for any problem the employees can select the best person available for the problem.
Reduced costs
- Boeing still uses third-party communications services provided by AT&T and if we implement total UC and the cost of communication will decrease significantly.
Increased revenue
- Better efficiency and reduced cost increases productivity and hence produce more revenue.
Better customer service
- UC provides Customer Relationship Management (CRM) which includes real-time communication with the customers which can help in better understanding customer problems and their solutions.
References:
- Leitner, P. (2005). The lean journey at the Boeing Company. In ASQ World Conference on Quality and Improvement Proceedings (Vol. 59, pp. 263-271). American Society for Quality.
- Bower, W., & Kibens, V. (2004, July). An overview of active flow control applications at the Boeing company. In 2nd AIAA Flow Control Conference (p. 2624).
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